Contact
Write to the property,
not a call centre
Messages come to the people who run the hotel and the bar downstairs. Ask about the rooms, the street, getting here from the airport, or anything you want to check before you travel.
Holding dates is a different job. Send those throughbook direct so we get your arrival and departure in one go.
Direct channels
How to reach us
LINE and WhatsApp are the fastest. Almost everything in Pattaya runs on messaging, and a message gets read long before a missed call gets returned.
Not yet live
4 of 4 contact channels are still waiting on the property. Nothing has been guessed or filled in on your behalf. Send the real details and they go on the site as they are.
Outstanding: LINE, WhatsApp, Phone, Email.
- LINE
Awaiting confirmation from property
The default messenger in Thailand and the quickest way to get an answer from us.
Awaiting confirmation from property
Just as fast as LINE if you are arriving from outside Asia. Text or voice note both work.
- Phone
Awaiting confirmation from property
Use this if something is urgent on the day, like a late arrival or a taxi that cannot find the soi.
Awaiting confirmation from property
Better for anything with detail, or when you want the reply in writing.
Until those are confirmed, the form further down this page is the working way to get a message to us.
Where we are
The address
Secrets Pattaya
316/147 Moo 10, Soi Bua Khao
Nong Prue, Bang Lamung
Pattaya, Chon Buri 20150
Thailand
Map and directionsArrival and departure
- Check-in
- 14:00 to 23:00
- Check-out
- until 12:00
Check-in closes at 23:00. If you land later than that, tell us before you travel so we know to expect you.
Bring a passport or photo ID for every guest at check-in.
Send us a message
General questions only. Tell us what you need to know and we will come back to you ourselves.